Welcome to our next article in the â€œ10 Things to Considerâ€ series on phone manners.
In todayâ€™s topic we are going to suggest that you should â€œBe-â€œ, as they say in the Boy Scouts â€“ â€œPreparedâ€:-
Your phone systems ring constantly and you need to be ready for those important callers. If you are fumbling for information when asked a question it is irritating to the person at the other end of the line while you locate it.Â Â Â Â Â Â
The best way to understand this is to try to imagine yourself in their position. What are your thoughts when you are requested to hold while they â€œfind a piece of paperâ€? You would probably think how ill-prepared they are. So make sure that you have a writing implement and pad to hand before responding to a ringing phone!Â Â Â
The same applies when you arrive first thing in the morning. If you rush in at the last minute you wonâ€™t have had time to fire up your PC, so then, what use are you? Aim to get in to work five minutes early so that you can hit the ground running right from the beginning of business hours.Â Â Â
This means your computer is fired-up and has the correct programmes open so all of the knowledge that you require is at your fingertips. You will gain a confidence that is infectious and you will enjoy being prompt with your responses. More importantly it gives a very good impression about you and your firm if you answer your phone systems efficiently.
Hopefully youâ€™ll put this tip on answering phone systems into practice straight-away.Â Please feel free to pass it on to your colleagues and/or share it via your preferred social media website.
If at any point you would like to chat about phone systems and any associated matters, contact us on 0800 652 8052.