call management

call_managementThe Samsung Call Management Software is an essential application that you should include when considering any communications solution.  call_management.pdf

Call management package “Call Reporting “gives you a complete record of all your inbound and outbound calls. It lists Date, Time, Duration and Destination or Caller ID. The call management search engine is simple to use and quickly identifies all the sessions to or from a particular number.

Contact Centre pushes your call management further by giving you an Automated Call Distribution facility over and above the generic UCD programming. Adding Voice Recording to your call management enhances your capabilities enormously. Now you can email clients with legally accepted copies of conversations when there is any confusion as to what was said or agreed at any time.

At Telephone Systems Direct we utilise call management in our day-to-day operations. When you call us we’ll be pleased to send you a recording of the conversation or more information on call management applications. Alternatively to ringing us on 0800 652 8052, you can also drop us a line to the e-mail address at the foot of the page.

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