History

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Telephone_Training__TuitionGive a man a phone and he could screw up your business. Teach a man to phone and revenues will flourish.

Here you will discover how you can develop their skills for free via 20 short telephone training video clips that will enhance your mastery of the most commonly used instrument in our businesses.

Awards & Recognition


Having decided to spend thousands of pounds choosing a manufacturer of phone systems it may be sensible to ask yourself the question:  “Who is going to be my best bet for implementing and maintaining it in working order?

phone_systems_-_awardsIt’s always a practical idea to be aware of awards that have been given by that particular industry sector – like PC AdvisorAwards – these are voted for by end users.  By being cognisant of who people think provide good advice or services, you can factor this into the equation for selecting the right supplier?

phone_systems_CRN_awardIn telecoms you can view the CRN Channel Awards – don’t just look at this year’s. Look back over the past five or so.

Manufacturers also give their resellers an acknowledgement for their levels of accomplishments.

If all the dealer’s technicians are trained on all their products, that’s excellent news – some dealers have one technician per product that is certified.  He then has to guide the others over the phone when they encounter problems – needless to say that their level of recognition won’t be as high as the organisation where all the engineers have been on all the training courses.

Awards__RecognitionAnnual audits are performed, so do check out that advertised badges of Accreditation are valid – scan the manufacturer’s website to seek confirmation.

Where you discover a firm that can boast impeccable accreditation AND any recognisable award in recent years – you’re pretty certain to have found a pot of gold!  If they offer discounted prices as well, put them at the top of your short list for an in-depth investigation.

Don’t be frightened of asking them about these accolades, because they’ll be only too happy to tell you about them – you’ll learn a lot about how they operate!

For more information on this phone systems subject contact our team on 0800 652 8052.

Accreditation Schemes



Accreditation_SchemesYou’d think that buying from an expert would be costly.

It’s not necessarily so!

Some resellers of phone systems equipment and services have decided to concentrate on a single manufacturer’s products.  By doing so they are offered additional purchasing discount.

This gives them more scope when quoting their customers.  Obviously everyone wants to make the maximum profit on any deal – but then we’ve all heard of the win-win scenario, where both parties are satisfied.

Unfortunately one-man-bands and partners who live on credit don’t have the luxury of earning a decent margin on their deals – they don’t believe they can.  So sometimes one of you feels ripped off!

Sensible/Mature dealers have the experience to offer their client base a one-stop-shop for all their telecommunications needs and can frequently give discounts well in excess of what the punter might be expecting.

phone_systems_-_accreditationTo achieve these levels of accreditation dealerships will have to be annually audited to ensure their engineering staff has all the current certification on the phone systems, and that sales fully understand every feature and the functionality, so that they do not mis-sell.  

Finally, those who proffer a maintenance support role will have to show that they have adequate stocks of all parts so that they can fix faults within the quoted service period.  It’s not unheard of that an engineer says “I’ll have to get that part ordered – then come back in a few days to sort out your problemâ€.

Accreditation can take various forms from simply being allowed to maintain phone systems, to being able to supply, while the top level assure you that they can cope with all eventualities speedily and efficiently.  These can demonstrate all the features and facilities, not just talk about them.  By using the phone systems themselves, they know what can and can’t be done – all the better for you.   Samsung Quality Phone Systems

To continue this discussion over the phone, feel free to chat to our accredited team on 0800 652 8052.

Manufacturing Locations



Accreditation_SchemesYou’d think that buying from an expert would be costly.

It’s not necessarily so!

Some resellers of phone systems equipment and services have decided to concentrate on a single manufacturer’s products.  By doing so they are offered additional purchasing discount.

This gives them more scope when quoting their customers.  Obviously everyone wants to make the maximum profit on any deal – but then we’ve all heard of the win-win scenario, where both parties are satisfied.

Unfortunately one-man-bands and partners who live on credit don’t have the luxury of earning a decent margin on their deals – they don’t believe they can.  So sometimes one of you feels ripped off!

Sensible/Mature dealers have the experience to offer their client base a one-stop-shop for all their telecommunications needs and can frequently give discounts well in excess of what the punter might be expecting.

phone_systems_-_accreditationTo achieve these levels of accreditation dealerships will have to be annually audited to ensure their engineering staff has all the current certification on the phone systems, and that sales fully understand every feature and the functionality, so that they do not mis-sell.  

Finally, those who proffer a maintenance support role will have to show that they have adequate stocks of all parts so that they can fix faults within the quoted service period.  It’s not unheard of that an engineer says “I’ll have to get that part ordered – then come back in a few days to sort out your problemâ€.

Accreditation can take various forms from simply being allowed to maintain phone systems, to being able to supply, while the top level assure you that they can cope with all eventualities speedily and efficiently.  These can demonstrate all the features and facilities, not just talk about them.  By using the phone systems themselves, they know what can and can’t be done – all the better for you.   Samsung Quality Phone Systems

To continue this discussion over the phone, feel free to chat to our accredited team on 0800 652 8052.

Development & Technology



Accreditation_SchemesYou’d think that buying from an expert would be costly.

It’s not necessarily so!

Some resellers of phone systems equipment and services have decided to concentrate on a single manufacturer’s products.  By doing so they are offered additional purchasing discount.

This gives them more scope when quoting their customers.  Obviously everyone wants to make the maximum profit on any deal – but then we’ve all heard of the win-win scenario, where both parties are satisfied.

Unfortunately one-man-bands and partners who live on credit don’t have the luxury of earning a decent margin on their deals – they don’t believe they can.  So sometimes one of you feels ripped off!

Sensible/Mature dealers have the experience to offer their client base a one-stop-shop for all their telecommunications needs and can frequently give discounts well in excess of what the punter might be expecting.

phone_systems_-_accreditationTo achieve these levels of accreditation dealerships will have to be annually audited to ensure their engineering staff has all the current certification on the phone systems, and that sales fully understand every feature and the functionality, so that they do not mis-sell.  

Finally, those who proffer a maintenance support role will have to show that they have adequate stocks of all parts so that they can fix faults within the quoted service period.  It’s not unheard of that an engineer says “I’ll have to get that part ordered – then come back in a few days to sort out your problemâ€.

Accreditation can take various forms from simply being allowed to maintain phone systems, to being able to supply, while the top level assure you that they can cope with all eventualities speedily and efficiently.  These can demonstrate all the features and facilities, not just talk about them.  By using the phone systems themselves, they know what can and can’t be done – all the better for you.   Samsung Quality Phone Systems

To continue this discussion over the phone, feel free to chat to our accredited team on 0800 652 8052.

Products



Accreditation_SchemesYou’d think that buying from an expert would be costly.

It’s not necessarily so!

Some resellers of phone systems equipment and services have decided to concentrate on a single manufacturer’s products.  By doing so they are offered additional purchasing discount.

This gives them more scope when quoting their customers.  Obviously everyone wants to make the maximum profit on any deal – but then we’ve all heard of the win-win scenario, where both parties are satisfied.

Unfortunately one-man-bands and partners who live on credit don’t have the luxury of earning a decent margin on their deals – they don’t believe they can.  So sometimes one of you feels ripped off!

Sensible/Mature dealers have the experience to offer their client base a one-stop-shop for all their telecommunications needs and can frequently give discounts well in excess of what the punter might be expecting.

phone_systems_-_accreditationTo achieve these levels of accreditation dealerships will have to be annually audited to ensure their engineering staff has all the current certification on the phone systems, and that sales fully understand every feature and the functionality, so that they do not mis-sell.  

Finally, those who proffer a maintenance support role will have to show that they have adequate stocks of all parts so that they can fix faults within the quoted service period.  It’s not unheard of that an engineer says “I’ll have to get that part ordered – then come back in a few days to sort out your problemâ€.

Accreditation can take various forms from simply being allowed to maintain phone systems, to being able to supply, while the top level assure you that they can cope with all eventualities speedily and efficiently.  These can demonstrate all the features and facilities, not just talk about them.  By using the phone systems themselves, they know what can and can’t be done – all the better for you.   Samsung Quality Phone Systems

To continue this discussion over the phone, feel free to chat to our accredited team on 0800 652 8052.

Pricing



Accreditation_SchemesYou’d think that buying from an expert would be costly.

It’s not necessarily so!

Some resellers of phone systems equipment and services have decided to concentrate on a single manufacturer’s products.  By doing so they are offered additional purchasing discount.

This gives them more scope when quoting their customers.  Obviously everyone wants to make the maximum profit on any deal – but then we’ve all heard of the win-win scenario, where both parties are satisfied.

Unfortunately one-man-bands and partners who live on credit don’t have the luxury of earning a decent margin on their deals – they don’t believe they can.  So sometimes one of you feels ripped off!

Sensible/Mature dealers have the experience to offer their client base a one-stop-shop for all their telecommunications needs and can frequently give discounts well in excess of what the punter might be expecting.

phone_systems_-_accreditationTo achieve these levels of accreditation dealerships will have to be annually audited to ensure their engineering staff has all the current certification on the phone systems, and that sales fully understand every feature and the functionality, so that they do not mis-sell.  

Finally, those who proffer a maintenance support role will have to show that they have adequate stocks of all parts so that they can fix faults within the quoted service period.  It’s not unheard of that an engineer says “I’ll have to get that part ordered – then come back in a few days to sort out your problemâ€.

Accreditation can take various forms from simply being allowed to maintain phone systems, to being able to supply, while the top level assure you that they can cope with all eventualities speedily and efficiently.  These can demonstrate all the features and facilities, not just talk about them.  By using the phone systems themselves, they know what can and can’t be done – all the better for you.   Samsung Quality Phone Systems

To continue this discussion over the phone, feel free to chat to our accredited team on 0800 652 8052.

Distribution Network & Dealers



Accreditation_SchemesYou’d think that buying from an expert would be costly.

It’s not necessarily so!

Some resellers of phone systems equipment and services have decided to concentrate on a single manufacturer’s products.  By doing so they are offered additional purchasing discount.

This gives them more scope when quoting their customers.  Obviously everyone wants to make the maximum profit on any deal – but then we’ve all heard of the win-win scenario, where both parties are satisfied.

Unfortunately one-man-bands and partners who live on credit don’t have the luxury of earning a decent margin on their deals – they don’t believe they can.  So sometimes one of you feels ripped off!

Sensible/Mature dealers have the experience to offer their client base a one-stop-shop for all their telecommunications needs and can frequently give discounts well in excess of what the punter might be expecting.

phone_systems_-_accreditationTo achieve these levels of accreditation dealerships will have to be annually audited to ensure their engineering staff has all the current certification on the phone systems, and that sales fully understand every feature and the functionality, so that they do not mis-sell.  

Finally, those who proffer a maintenance support role will have to show that they have adequate stocks of all parts so that they can fix faults within the quoted service period.  It’s not unheard of that an engineer says “I’ll have to get that part ordered – then come back in a few days to sort out your problemâ€.

Accreditation can take various forms from simply being allowed to maintain phone systems, to being able to supply, while the top level assure you that they can cope with all eventualities speedily and efficiently.  These can demonstrate all the features and facilities, not just talk about them.  By using the phone systems themselves, they know what can and can’t be done – all the better for you.   Samsung Quality Phone Systems

To continue this discussion over the phone, feel free to chat to our accredited team on 0800 652 8052.

Quality systems



Accreditation_SchemesYou’d think that buying from an expert would be costly.

It’s not necessarily so!

Some resellers of phone systems equipment and services have decided to concentrate on a single manufacturer’s products.  By doing so they are offered additional purchasing discount.

This gives them more scope when quoting their customers.  Obviously everyone wants to make the maximum profit on any deal – but then we’ve all heard of the win-win scenario, where both parties are satisfied.

Unfortunately one-man-bands and partners who live on credit don’t have the luxury of earning a decent margin on their deals – they don’t believe they can.  So sometimes one of you feels ripped off!

Sensible/Mature dealers have the experience to offer their client base a one-stop-shop for all their telecommunications needs and can frequently give discounts well in excess of what the punter might be expecting.

phone_systems_-_accreditationTo achieve these levels of accreditation dealerships will have to be annually audited to ensure their engineering staff has all the current certification on the phone systems, and that sales fully understand every feature and the functionality, so that they do not mis-sell.  

Finally, those who proffer a maintenance support role will have to show that they have adequate stocks of all parts so that they can fix faults within the quoted service period.  It’s not unheard of that an engineer says “I’ll have to get that part ordered – then come back in a few days to sort out your problemâ€.

Accreditation can take various forms from simply being allowed to maintain phone systems, to being able to supply, while the top level assure you that they can cope with all eventualities speedily and efficiently.  These can demonstrate all the features and facilities, not just talk about them.  By using the phone systems themselves, they know what can and can’t be done – all the better for you.   Samsung Quality Phone Systems

To continue this discussion over the phone, feel free to chat to our accredited team on 0800 652 8052.

Reputation



Accreditation_SchemesYou’d think that buying from an expert would be costly.

It’s not necessarily so!

Some resellers of phone systems equipment and services have decided to concentrate on a single manufacturer’s products.  By doing so they are offered additional purchasing discount.

This gives them more scope when quoting their customers.  Obviously everyone wants to make the maximum profit on any deal – but then we’ve all heard of the win-win scenario, where both parties are satisfied.

Unfortunately one-man-bands and partners who live on credit don’t have the luxury of earning a decent margin on their deals – they don’t believe they can.  So sometimes one of you feels ripped off!

Sensible/Mature dealers have the experience to offer their client base a one-stop-shop for all their telecommunications needs and can frequently give discounts well in excess of what the punter might be expecting.

phone_systems_-_accreditationTo achieve these levels of accreditation dealerships will have to be annually audited to ensure their engineering staff has all the current certification on the phone systems, and that sales fully understand every feature and the functionality, so that they do not mis-sell.  

Finally, those who proffer a maintenance support role will have to show that they have adequate stocks of all parts so that they can fix faults within the quoted service period.  It’s not unheard of that an engineer says “I’ll have to get that part ordered – then come back in a few days to sort out your problemâ€.

Accreditation can take various forms from simply being allowed to maintain phone systems, to being able to supply, while the top level assure you that they can cope with all eventualities speedily and efficiently.  These can demonstrate all the features and facilities, not just talk about them.  By using the phone systems themselves, they know what can and can’t be done – all the better for you.   Samsung Quality Phone Systems

To continue this discussion over the phone, feel free to chat to our accredited team on 0800 652 8052.