How To Barge in to a Call

This video shows you how to barge in to a call on a Samsung SMT-i5210 IP handset.

Have you ever wanted to listen to a call someone else in your office was making?

Your Samsung telephone system has a great feature, called barge in, that will allow you to do just that.

If this doesn’t work on your system then call us on 0800 652 8052 and speak to a member of our team to make sure you have the barge in feature enabled on your telephone system.

For more handy tips like this one, as well as programming how to videos, make sure you visit our help videos page by clicking here

Training Staff

When it comes to any sort of training, it is a known fact that people retain more of the training if the training consists of both audio as well as visual material. Training your staff for your business, so that they can perform their duties better can be done either by sending your staff to training courses, or by inviting a trainer to train them at your place of work, get them to do online training or to get them to watch training videos.

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Award Winning Telephone Systems Improve Again







Clever Ways To Use Video Training


Video training is becoming really popular online. It used to be something reserved to schools and training companies, but now with sites like YouTube, people realized that there’s no training material available for free to everyone. Whether you want to enhance your own skills, or if you own a business and you want your employees to be trained, then you no longer have to pay large fees to enroll in an evening class, and instead you can use free video training material that you can find online. And, if you own a web site, you can use that material in some clever ways.

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TabPhone for Phone Systems

Modern VoIP phone systems give you everything.

Back in the 1980’s when CTI was in its infancy, linking into company databases was a difficult operation.  Not many companies had the funds for it.  Now, it’s straight-forward and cheap.

phone_systems_08The applications that have sprouted since the turn of the Century have been incredible.  You only have to consider that the Internet has transformed the delivery of our information in in just over a decade.

Today phone systems recognise the identity of the caller, who the call is destined for, and will pop up the website of that organisation, and all within the blink of an eye.  This is wonderful for a salesman who needs background material or to impress his potential customer.  

Voice recording is another application that was tremendously expensive in the twentieth-century.  Probably in excess of £10,000.  For little more than £2,000 you can record all the conversations over a thirty channel ISDN pipe for all extensions.  That’s how much cheaper that’s become!

Some manufacturers will provide generic phone systems application-packs plus industry specific ones – for instance on the Samsung OfficeServ7000 series there are dedicated programmes that cater for Hotels, for Call Centres, Healthcare and Taxi Firms.

So when you’re thinking that it might be time to be shopping round for the latest in phone systems, explore not only the handsets and phone features that control calls, but be aware of the peripheral apps that can transform the way info is presented to your staff to make them, and you, more effective.

In some instances you could be offered a starter or taster session which is free – if so, do it – it may open up possibilities that you’d thought you couldn’t afford – but actually can.

To talk about this, or any other phone systems topics – you can chat to our team on 0800 652 8052.

I Wish Phone Systems would Change in Appearance

Phone systems are not the most exciting products on earth let’s face it.

Phone Systems VisuallyThey sit on your desk all day, get utilized to the best of their abilities, suffer abuse due to not being able to be used correctly, may have the odd bruise from having been slammed down and are just there to make you look busier then you actually are.
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Hotel Phone Systems Help Conference Booking

Whether you are using a hotel for business or pleasure it’s always wise to see what their phone systems have on offer.

Many hotel owners are investing in their phone systems which can show their guests what facilities the hotel has aside from the usual places and bars.

Modern hotel phone systems can flash images of other opportunities and convention products which can be utilized at the touch of a button.

Hosted IP Telephony vs Telephone Systems (the truth)

** WE HAVE SOLUTIONS** Samsung_OfficeServ_ITP_5114D

The Samsung OfficeServ ITP 5114D was a new, modern style, of terminal, designed and distributed by SamsungElectronics, the Korean manufacturer, to work on the iDCS/OfficeServ100 and iDCS/OfficeServ500.  

The OfficeServ ITP 5114D was compatible with the Samsung OfficeServ7000 series telephone systems, which consist of the OfficeServ7100, the OfficeServ7200, the OfficeServ7400 and the most recent OfficeServ7030, but if you have a 100 or 500, it can be an expensive solution!

The OfficeServ ITP 5114D is the VoIP equivalent of the fourteen button display handset.  The OfficeServ ITP 5114D is exactly the same hand-set in looks.  However, the Samsung OfficeServ ITP 5114D phone connects to an extension working over an IP network.  

Today – to expand you’ll require the latest SMT-i3100 ir SMT-i5200 terminals.  BUT you will need an upgrade – so chat to us to explore the options that are possible.


Samsung_OfficeServ_ITP 5114D.pdf

To speak to our experienced sales advisors at Telephone Systems Direct, please contact us on 0800 652 8052. 
Our team of specialists are available Monday to Friday (9am to 5.30pm).