ACD Phone System

acd_phone_systemAn ACD Phone System is a very modern piece of telecommunication equipment. An  ACD phone system incorporates ACD (automatic c distribution) technology to manage and distribute incoming data and voice in the most effective manner required by your organization if taking a large volume of callers. An ACD phone system is the answer for a Call Centre of any size. An ACD phone system offers affordable and expandable usage that automatically routes calls to various groups within the structure. Samsung offer a great ACD phone system package which will be tailored to your needs.


If you are thinking of purchasing an ACD phone system we have experts who will help you to plan where to direct the telecoms traffic, installation and on-going maintenance. With an ACD phone system a Wall Board can be added which is a handy tool for monitoring purposes. An ACD phone system works with management software allowing full control. We have been serving the business world since 1992 and are able to give 25% off RRP. Please Dial 0800 652 8052   acd_phone_system.pdf


Business IP Phone System

business_ip_phone_systemA Business IP phone system links multiple sites together. A Business IP phone system does this with the use of SIP or VOIP to make calls over the internet; these are made via a broadband or ISDN trunk.

Business_IP_Phone_System_25_OFFA Business IP phone system means that calling between each other becomes free of charge, immediately a cost saving bonus. Busy Lamp Fields means that one can see if another user is engaged just by looking at their programmed button which will show a constant or flashing red light depending on whether they are in a conversation, on do not disturb or dialling out, this is time and labour saving. Voice Mail can be accessed and even Pages sent using the handset speaker. A Business IP phone system is a must if a company has home workers as all phone-calls will be billed to a central point.Business_IP_Phone_System_plat

CMS (Management Software) gives supervisors the ability to monitor all activity. Dial 0800 652 8052 and speak to a member of our team.

call center ivr phone system

The OfficeServ7400 is a call center ivr phone system that has been tagged GOOD VALUE by “What to Buy for Business” magazine.

call_center_ivr_phone_systemAll the OfficeServ7000 systems can be configured as call center ivr phone system solutions, even the entry level OfficeServ7030.  By adding on the OfficeServ ACD and IVR Server licenses it transforms the state-of-the-art telephony platforms into a full-blown call center ivr phone system that will provide all the features and functionality you’d wish for, but at a fraction of the price you’d pay for the major players in the IVR marketplace such as Avaya and Cisco.  call_center_ivr_phone_system.pdf

Get in touch with TelephoneSystemsDirect on 0800 652 8052 where our team of advisors will supply all the information and quotations to convince you that our call center ivr phone system capability is right for your call centre.

We are an elite Samsung Platinum Partner who has also been a holder of the SME Reseller of the Year trophy.  Quality is assured.

call center phone system

The OfficeServ7200 call center phone system scales from fifty extensions to 120.  The OfficeServ7400 call center phone system goes up to more than six hundred.

call_center_phone_systemEach OfficeServ7000 call center phone system can be configured as an informal call centre utilising the integral UCD (Uniform Call Distribution) but where skills-based routing is a necessity then you should consider the OfficeServ ACD and IVR applications.  call_center_phone_system.pdf

Every call center phone system needs terminals.  The systems phone range for the OS7000 series is extensive: DS2100B, DS5007S, DS5014S, DS5038S, DS5014D, DS5021D, DS5064, SMT-i3100, SMT-i3105, SMT-i5210, SMT-i5220, SMT-i5230, SMT-i5243, SMT-i5264 , SMT-W5120 or pc based OfficeServ-SoftPhone.

At TelephoneSystemsDirect we can supply a comprehensive array of headsets (wired and cordless) with relevant accessories.

As a Samsung Platinum Business Partner (since 2002) and a former SME Reseller of the Year trophy holder, you can be assured of a solution that exceeds your expectation wherever you are in the UK. (Excluding NI)

Dial 0800 652 8052 for more information on call center phone system solutions.

Call Centre Telephone Systems

Call Centre Telephone Systems is an area that we are experts in due to the amount that we have installed and maintained over the years.  When purchasing Call Centre Telephone Systems it is extremely helpful for you, the customer, to understand some of the features and be able to choose the right ones for your company.  Call_Centre_Telephone_Systems.pdf Call_Centre_Telephone_Systems

Automatic call distributor (ACD) this is used in most call centres. It queues callers and distributes the calls to agents. It includes the ability to generate statistics.

Average speed of answer (ASA) the time it takes for calls to be answered, monitoring at peak and off-peak times is essential in order to get a true reading. Staffing levels can be determined with these figures.

Caller line identification (CLI )the incoming phone no. of clients.
Computer telephony integration (CTI )The method of connecting your phone-system to your database.

Please dial 0800 652 8052 and speak to us a telephonesystemsdirect with your Call Centre Telephone Systems enquiries.  We are Samsung platinum dealers, established since 1992.