Telecommunications Management


telecommunications_managementtelecommunications management: We provide first-class telecommunications management to the UK telecom marketplace and give you the honest and frank answers about telecoms that you may not wish to hear, but need to – we don’t charge you for that privilege!  Please read our free guide to communications:  telecommunications management.pdf
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Start-up and smaller organisations require  unbiased telecommunications management advice to be assured that they take the right decisions when choosing their phone systems, applications and lines.  Asking a big provider such as BT to determine what they should have will probably not be in their actual long-term interests.
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At Telephone Systems Direct we’ve assisted hundreds of business people to get their enterprises up and running. For example: an OfficeServ7030 BEST BUY (What to Buy for Business) voice server system with lower line rental and tariffs are low-cost telephony solutions which will minimise your annual outlay – critical for your first  accounts! Our telecommunications management team can offer ways of financing over 3 or 5 years after which you’ll own the kit!
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0800 652 8052 connects you to our telecommunications management professionals where we’ll supply all the information to enable you to make an informed decision.

management call software


The Samsung Call Management Software is an essential business tool that you should include when considering any communications solution.

The management call software package “Call Reporting “gives you a complete record of all your inbound and outbound calls. It lists Date, Time, Duration and Destination or Caller ID. The management call software search engine is simple to use and quickly identifies all the sessions to or from a particular number.

management_call_softwareContact Centre pushes your management call software further by giving you an Automated Call Distribution facility over and above the generic UCD programming. Adding Voice Recording to your management call software enhances your capabilities enormously. Now you can email clients with legally accepted copies of conversations when there is any confusion as to what was said or agreed at any time.  management_call_software.pdf

At Telephone Systems Direct we utilise management call software applications in our day-to-day operations. When you call us we’ll be pleased to send you a recording of the conversation or more information on management call software application solutions. Alternatively to ringing us on 0800 652 8052, you can also drop us a line to the e-mail address at the foot of the page.

call management


call_managementThe Samsung Call Management Software is an essential application that you should include when considering any communications solution.  call_management.pdf

Call management package “Call Reporting “gives you a complete record of all your inbound and outbound calls. It lists Date, Time, Duration and Destination or Caller ID. The call management search engine is simple to use and quickly identifies all the sessions to or from a particular number.

Contact Centre pushes your call management further by giving you an Automated Call Distribution facility over and above the generic UCD programming. Adding Voice Recording to your call management enhances your capabilities enormously. Now you can email clients with legally accepted copies of conversations when there is any confusion as to what was said or agreed at any time.

At Telephone Systems Direct we utilise call management in our day-to-day operations. When you call us we’ll be pleased to send you a recording of the conversation or more information on call management applications. Alternatively to ringing us on 0800 652 8052, you can also drop us a line to the e-mail address at the foot of the page.

Samsung Call Management Software


Samsung_Call_Management_SoftwareSamsung Call Management Software started its life as Samsung CMS in Lite, Lite-ACD and Professional packages.

The Samsung Call Management Software applications have now bee re-branded as: OfficeServ Call Reporting and Contact Centre.

The Samsung Call Management Software is a comprehensive management tool that is easy to use.  Recording all your inbound and outbound call statistics it is a matter of a few clicks to locate the details of calls made to any specific destinations and if you have the Voice Record facility, replay the conversation; turn it into a wav file for email purposes or sharing, or even utilise it as evidence that can be accepted in a court of law.Samsung_Call_Management_Software_25_OFF

You’ll find excellent demo videos on the site showing the features of Samsung Call Management Software with and without the VR option.

Samsung_Call_Management_Software_IVRPricing starts at £295 RRP so you can get going with Samsung Call Management Software at a low introductory cost

Rather than read about Samsung Call Management Software watch the video, then dial 0800 652 8052 where a Telephone Systems Direct advisor will provide more information or set up an appointment or demonstration for you.Samsung_Call_Management_Software_plat

What is OfficeServ Dataview?


OfficeServ_VoicemailThe OfficeServ voicemail is provided by Samsung, the Korean Manufacturer. OfficeServ Voicemail (SVM) consists of the SVM400, SVMi2, SVMi4 and the SVMi8. Each of these options of OfficeServ Voicemail provide two to eight ports of voicemail for the whole range of OfficeServ PABXs. OfficeServ VoiceMail.pdf

The OfficeServ family is made up of the OfficeServ7100, the OfficeServ7200, the OfficeServ7400 and the OfficeServ7030. OfficeServ voicemail offers advanced call facilities to Organisations ensuring that your Employees maximise the voicemail to its full potential.

OfficeServ voicemail allows you to send messages to other voicemail boxes, record conversations and to set personal reminders. OfficeServ voicemail is easy to use as users just follow navigational prompts (either voice or on screen) As well as this the OfficeServ voicemail also delivers Auto Attendant. This AA can answer multiple calls simultaneously ensuring that no calls go unanswered or missed. External callers are prompted by a voice to ‘press 1 for **, dial 2 for ***’. Their call is then put through to its destination.

To learn more about the OfficeServ Voicemail functionalities and its price per licence, then please contact our experienced Sales team on 0800 652 8052. We are available to take you enquiry from Monday to Friday, 9am to .30pm.