communications training


Telephone Systems Direct provides communications training.  We perform communications training on behalf of other dealership because they haven’t the training staff that we have.

Our MD’s wife and co-director heads up our communications training department.  This communications training team is contactable on 0800 652 8052.

The communications training we provide is typically on the Samsung DCS – (Compact I and II, DCS408, DCS816, DCS-ViP); iDCS (iDCS100 and iDCS500); and OfficeServ ranges (OS100, OS500, OS7030, OS7100, OS7200 and OS7400) – from end user and operator to administrator we train individually or in groups that suits your needs.  Our communications training is scheduled in half day packages that are extremely good value for money.

communications_trainingYou’ll also find some communications training video clips on this site that might just answer your specific question.  Give us a ring on 0800 652 8052 for more details on our communications training capabilities.  They are superb as we are one of Samsung’s Platinum accredited dealers and an SME Reseller of the Year trophy holder.

communications manager


communications_managerThe Samsung communications manager is an application designed and developed by Samsung-Electronics, the Korean industrial giant, probably better known by the engineers as the IT Tool.. The communications manager works with the OfficeServ range of phone systems, which includes the new entry-level OfficeServ7030, OfficeServ7100, OfficeServ7200 and the enterprise class OfficeServ7400.  communications_manager.pdf

What is the purpose of the freely supplied communications manager? The reason behind the communications manager is to enable end-users to be managers of their own telephone system. The communications manager has two access levels: administration and supervisor. The admin level lets you log into the communications manager to implement minor changes to the extension such as altering the speed dial numbers and names. The supervisor’s option is more complex so we you should have selected members of staff specially trained. Supervisors can amend more sensitive areas of the system’s database, but BEWARE that this is the same way that Engineers do amendments to the PABX – so there is always a possibility that if you make an error there could be a crash and an expensive reprogramme!

For more information on the communications manager, please call us now on 0800 652 8052.

telephone manager


Samsung telephone manager is an application designed and developed by Samsung-Electronics, to work with the OfficeServ range of telephone systems: the new entry-level OfficeServ7030, the OfficeServ7100, OfficeServ7200 and the enterprise class OfficeServ7400.  telephone_manager.pdf

telephone_managerWhat is the purpose of the telephone manager? The idea behind the telephone manager is to enable end-users to manage their own phone system rather than to keep spending money having engineers perform reprogramming.

The telephone manager has two permission levels: administration and supervisor. The first level lets you log in to implement simple changes to extensions including name change and programming of soft keys (i.e. changing the speed dials). The supervisory option is more complex and recommend that only skilled individuals are authorised to use this aspect of the telephone manager. Supervisors have access to sensitive areas of the PABX programme so there is a possibility that if you make an error the whole functionality of the PBX could be lost!  BEWARE.

At Telephone Systems Direct we will train your administrators carefully.

For more information on the telephone manager, please call us now on 0800 652 8052.

phone manager


Samsung Phone Manager is an application designed and developed by Samsung-Electronics, the Korean industrial giant. The phone manager works with the OfficeServ range of telephone systems, which includes the OfficeServ7100, OfficeServ7200, enterprise class OfficeServ7400 and finally the new entry-level OfficeServ7030.   phone_manager.pdf

phone_managerWhat is the purpose of the free phone manager? The idea behind the phone manager is to convert end-users into managers of their own phone system. The phone manager has two levels of access, the administration and supervisor mode. The admin level lets you log into the phone manager to implement simple changes to the extension phone including name change and programming of the soft keys (i.e. changing the speed dial numbers). The supervisory option is more complex so we definitely recommend that only certain individuals are authorised to use this aspect of the phone manager. Supervisors can amend more sensitive areas of the PABX, but BEWARE that this is the same way that Engineers do amendments to the PBX – so there is a possibility that all of the phone functionalities could be lost if you make an error!

For more information on the phone manager, please call us now on 0800 652 8052.

telephone companies


Any telephone companies that listen to their customers and provides what they actually require is who you are looking for.  There are telephone companies with avaricious sales people who will sell you a VoIP system for your business even if it’s inappropriate, just so they can make their target and leave the technical side to placate the user.  At Telephone Systems Direct we pride ourselves on our honesty to all of our clients.  We will tell you when your old keysystem or PBX really does need to be changed to provide new functionality!

telephone_companyAll telephone companies should have the knowledge, support and capabilities to solve any comms problems that you might have.  Our speciality is in supporting DCS, iDCS and OfficeServ platforms. 
In 2002 Samsung we gained acceptance into their Platinum Club – a public acknowledgement of our level of achievement– it tells you that our in-house demonstration kit, company procedures, training, engineering certification and maintenance stocks are all in mint condition. Why have a club? Protection of their brand image is crucial and it is their resellers who hold that in the palm of their hands. Confidence can so easily be lost in a product through poor installation. That’s why telephone companies in this class are annually audited.

The OfficeServ7000 series is an award winner (“What to Buy for Business” magazine) and at TelephoneSystemsDirect we bring them to you with a 25% discount.   telephone_companies.pdf

To contact an advisor dial 0800 652 8052 to learn more about the cream of telephone companies.

call manager


The call manager is the call-processing component (software-based) of the Cisco IP telephony solution.  It extends features and functionality through the packet network to IP-phones. The call manager puts Unified Messaging and video conferencing applications on to their 7750 and 7800 platforms.

At Telephone Systems Direct we know that the OfficeServ IP-UMS, UC Communicator and Collaboration application packages do more than the call manager does for a lower capital outlay.  call_manager.pdf

call_managerThe Samsung VoIP call manager suite compliments the OfficeServ7030, OfficeServ7100, OfficeServ7200 and OfficeServ7400 hybrid telecoms solutions.  Each platform can be configured for different business sizes yet all operate identically.  The end-user handsets are common across the range, so that there’s an easy migration path when your business’s success results in growth through increased staff efficiencies brought about by the use of these innovative terminals and apps.

For more information about our alternative to the call manager chat to an advisor on 0800 652 8052.

Phone Switchboard


phone_switchboardThe words “phone switchboard†are becoming rather dated terminology for the operator’s work station and the technology that operated it.  Today the electronic phone switchboard has replaced all the jumble of expertly inserted connecting leads and jack plugs that we’ve pictured in our minds for years but now there’s a permanent patchwork of CAT5 cables behind the scenes!.   phone_switchboard.pdf

The OfficeServ7030 phone switchboard is for the small business looking for an entry-level communications solution that will grow from as low as two up to twenty extensions.

 

The OfficeServ7400 phone switchboard is for an Enterprise class organisation searching for a central phone switchboard that can link to various sizes of phone switchboards for its national chain of offices, warehouses, depots, etc.

 

Business_VoIP_Provider_platBy utilising the OfficeServ7100 phone switchboard and OfficeServ7200 phone switchboard with the wide range of handsets: DS2100B, DS5007S, DS5014S, DS5038S, DS5014D, DS5021D, DS5064, SMT-i3100, SMT-i3105, SMT-i5210, SMT-i5220, SMT-i5230, SMT-i5243, SMT-i5264 , SMT-W5120 and ip softphone and applications: OfficeServ-Operator, OfficeServ-ACD, OfficeServ-IVR, OfficeServ-Contact Centre, OfficeServ-Communicator, OfficeServ-Call-Reporting….you’ll discover that the OfficeServ7000 series has to be on your short list.

Business_VoIP_Solutions_25_OFFWhy TelephoneSystemsDirect for your phone switchboard?  Platinum accreditation with Samsung; SME Reseller of the Year; a comprehensive portfolio of support services; but probably because we offer our customers a 25% discount off manufacturer’s RRP that helps you get exceptional value for money!

0800 652 8052 for your phone switchboard solutions.

officeserv programming


The Samsung i5210 is one of the latest range of IP phones from Samsung that have replaced the ITP5100 series.

The portfolio of SMT-i is:
i3100, i3105, i5210, i5220, i5230, i5243, i5264 and W5100 (Wi-Fi)

Samsung_i5210.pdf

The Samsung i5210 boast fourteen programmable buttons, each with a tri-coloured LED displaying the status of extensions (idle, busy, on hold, DND).

The Samsung i5210 display provides clear and concise information on user’s name and number plus time and date when idling.  On incoming ring it shows inbound CLI and DDI telling you who is calling and why.  Below the LCD are three soft function keys that are context sensitive allowing access to many other functions such as fast forward and reverse when listening to voice mail messages and others such a directory dialling.

Perhaps your Samsung i5210 search is to find a good price.  You’ve found it at TelephoneSystemsDirect.  With our 25% discounting policy we think you’ll not discover better; especially from a top flight Samsung dealership that has Platinum accreditation.

We extend these discounts to the systems as well, so whether it’s an OfficeServ7030 or OfficeServ7400 you’re going to be able to purchase more for your pound without skimping on the support.  Call 0800 652 8052.

installation manager


Our office telecommunication installation services win us many new customers.  This is born out by our recent SME Reseller of the Year award.

platinum business partner - final

As a Samsung Platinum accredited dealership you can be confident that the office telecommunication installation that we will provide for you will be top quality and the follow-up support second to none.  (To discover what this accreditation means please read the designated article in the â€About Us†category.)

You might be deciding on what technology to use for your office telecommunication installation….cutting edge SIP and VoIP…..or…traditional TDM and ISDN.  Choosing correctly is a matter of discussing what you are trying to achieve and how you expect your business to develop over the next few years with telecoms professionals who understand the technologies and where they will benefit you and where they are inappropriate.

By dialling 0800 652 8052 and speaking to the advisor team at TelephoneSystemsDirect you will be ensuring that your office telecommunication installation will result in an appropriate solution and one that will minimise your annual communications costs.

Call us today to learn more about our office telecommunication installation capabilities and products to make you successful.

phone system installers


The phone system installers that please their clients the most are TelephoneSystemsDirect.  Why is that?  Our video testimonials will tell you, but if you haven’t that much time, read on…….

As phone system installers we’ve been around since 1992 covering the whole of mainland UK with telecoms solutions installations.  Samsung Electronics introduced their recognition scheme for phone system installers in 2002 with the highest accreditation being Platinum.  We’ve held that status every year.  Also the telecommunications industry holds annual awards for phone system installers.  Recently we received the award of SME Reseller of the Year.

So whether you’re looking for a quotation for a brand new system or the re-installation of a DCS, iDCS or OfficeServ phone system we’re the installers you need to make contact with.  We offer a generous 25% discount on manufacturer’s recommended retail prices that gives you excellent value for money.  Not many phone system installers can advertise such offers to you without cutting corners.  We pride ourselves on Customer Satisfaction from the initial meeting to final sign-off of the implementation and end-user training.

0800 652 8052 puts you in touch with the best of phone system installers.

phonesysteminstallation