convergence telecom

The phrase “convergence telecom” came about in the late 1980’s when the telecommunications and data communications industries saw possibilities in each others spheres of operations.  Convergence telecom is all about linking the power of computers to telephony technology.

In the 1990’s the emergence of voice-over-IP was heralded with product such as the IP-Office.  This approached convergence telecom from the data-side and there were many commentators who didn’t think too highly of the telecoms features on offer.  Coming at convergence telecom from the opposite direction was Samsung Electronics. They had established products such as the DCS family with traditional telecomms facilities.  Badging the next generation iDCS after the trials of the DCS-VIP they made significant advances in convergence telecom.

Now their OfficeServ7000 series provides a complete convergence telecom solution for any business including a wide range of Computer-Telephony-Integration applications such as OfficeServ-Call, OfficeServ-Connect, OfficeServ-Contact-Centre and OfficeServ-IP-UMS.

Telephone Systems Direct excels in convergence telecom.  Get in touch on 0800 652 8052.