office call screening


office_call_screeningThe feature “office call screening†is where a call is answered by (perhaps) a secretary, before being put through to her (or his) boss.  This is a screened call.

office_call_screening.pdf

When the office call screening is taking place on a DCS, iDCS or OfficeServ phone system there are two ways the call can be delivered –ANNOUNCED-TRANSFER or UNNANNOUNCED-TRANSFER.  Clearly in the first instance the caller is transferred after the boss’s extension has been rung, they’ve listened and been informed who the call is from.  The PA will then just replace the handset.  For the second style of transferring the answerer dials the number then presses the TRSF key and hangs up.

For office call screening you can also utilise the data seen in the LCD display of ringing phones.  These show the caller’s calling line identity (CLI) as well as the dialled-number (DDI).  Appropriate action can be taken by a receptionist with this information, answering the call differently if it’s their most important client.

For office call screening advice or office call screening training you can call Telephone Systems Direct on 0800 652 8052. We are Platinum accredited and a holder of the SME Reseller of the Year trophy assuring you of the best in telecoms solutions with OfficeServ7000 series VoIP-enabled systems.

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