phone call forwarding

phone_call_forwardingThere are a variety of ways a phone call forwarding system can be implemented on Samsung’s DCS, iDCS and OfficeServ phone servers.


  • phone call forwarding BUSY:  when you’re already in a conversation your extension can be programmed to call forward to your secretary, a colleague, or even your mailbox.
  • phone call forwarding NO ANSWER:  in this scenario your calls can be delivered as in the previous example, or you could have them sent to your DECT handset.
  • phone call forwarding BUSY-or-NO-ANSWER:  here the two parts have to have identical destinations otherwise confusion arises.
  • phone call forwarding EXTERNAL:  this is for when you’re out of the office, so perhaps it’s to your home telephone number.
  • phone call forwarding ALL: you’ll probably need this mode when you’re on holiday to divert all callers to your voicemail box which has a suitable absence message.

To set up any of these phone call forwarding system modes refer to the user’s guide, speak to your administrator, or make use of the EasySet application.

0800 652 8052 connects you to Telephone Systems Direct if you require assistance or to order a training session on any phone call forwarding system.

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