The benefits of having ISDN2, ISDN30 or SIP lines is that you can have as many of different DDIsÂ (Direct Dialling Inbound) as you want.Â This allows staff to have their own line to their clients, by-passing the receptionist, which makes the reception phones less hectic.
These business phone numbers are bought in blocks of 10 so the more that you buy the greater the chance of owning a memorable (Golden) one. Going down the ISDN route means that the in-bound CLI that is delivered when a customer rings in, shows the user a message in the LCD screen on their OfficeServ telephone.Â This supplies the identity of the caller and which DDI they rang in on – meaning that you can appear to be operating more companies a single phone system. Basically the extension tells you how to answer that particular call – i.e.â€™ Good Morning Accountsâ€™ or whichever department they happen to be in.
To see how we can help your business ring us on 0800 652 8052 for a no obligation chat.