Telecom Operators

telecom_operatorsTelecom_OperatorsToday’s telecom operators are more likely to be Auto Attendant applications on your telephone system.

For organisations who actually want the personal touch of human telecom operators then OfficeServ7000 has all the kit you require:  either a terminal with loads of buttons representing the extensions, or a PC-based telecom operators’ console. You choose!  telecom operators.pdf

The Samsung Voice Mail package includes the application meaning that there is no longer a need for a dedicated AA card. Automated telecom operators offer multi-level menus such as ‘press 1 for accounts, 2 for marketing, 3 for sales etc. for all callers simultaneously.

Although everybody would prefer to speak to a receptionist, in lots of businesses this just isn’t possible all of the time (peak periods, lunch breaks, out of office hours) so an Auto-Attendant becomes and obvious alternative choice.

Auto telecom operators can give comfort messaging to inbound calls. If the caller is waiting to be answered the pseudo telecom operators can be programmed to say (for instance) ‘all our operators are busy, please hold’. This can kick in at regular intervals until some of the telecom operators are free.

Dial 0800 652 8052 where we can answer all of your questions about services for telecom operators.

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