voip problems

voip problems

Many voip problems stem from poor planning and implementation in the business world.  Good voip resellers will have scoped the customer’s requirements correctly.

At Telephone Systems Direct our customers rarely have voip problems.  WHY?
Because at the outset we ask our clients what they are trying to achieve and the parameters under which they will operate.  We check that their local area network is voip compliant – i.e. the routers and switches (possibly bridges) are all Layer 3 or higher spec and that the QOS feature is switched on.  We also request them to perform a full LAN survey to identify any traffic bottlenecks.  This minimises voip problems within corporate networks.

However, once we bring the internet into the scene then voip problems are really out of your hands.  If you conduct multiple simultaneous voip calls to other sites or home-workers then you should have dedicated broadband circuits to give to the bandwidth capacity.  If you don’t have sufficient band-width, then you won’t be able to get a communications channel.  Once you’re in conversation you have to understand that the amount of data wizzing round the WWW infrastructure will be competing with your voice-packets and some could be delayed causing broken speech voip problems.

So we only recomment using voip for in-house comms or to those with voip extensions at home.  In the event you do talk to customers/suppliers over voip you must advise there might be voip problems.

0800 652 8052 to resolve your voip problems.